Introduction
This is the Privacy Policy of the ZOX Connect website (the “Site”), operated by Cloud Riverdale Pty. Ltd. (together with our affiliates and subsidiaries, “ZOX Connect”, “we”, “us”, “our” and terms of similar meaning) and our related products and services. It describes the information that we collect from you as part of the normal operation of our Site, and how we use and disclose this information.
We do not knowingly attempt to solicit or receive information from children.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Cloud Riverdale’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
By accepting the Privacy Policy in registration or by installing our app, visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.
In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our customers are called “Subscribers” and our Subscribers’ customers are called “Customers”. We use the word “staff” to describe persons to whom Subscribers give “staff” access on the Site. Together with registered users of our forum or other interactive areas of the Site, these people are collectively described in this Privacy Policy as “Users” of our Site.
How we collect and use (process) your personal information
Which personal data do we collect?
During your evaluation of our products and services, we may collect information about you including (but not limited to) your name, your employer’s name, your work address (including your country location), your email address, your work phone number and mobile phone number.
If you become a Customer using one of our products, we may also collect your payment card information. Typically, payment card information is provided directly by customers, via the Cloud Riverdale website, into the PCI compliant payment processing service to which Cloud Riverdale subscribes, and Cloud Riverdale does not, itself, process or store the card information.
What is the purpose and processing manner of personal data collection and use
We process your personal information to deliver information relating to the product(s) you are/maybe interested in and the products/services you have purchased from us, including product subscriptions, professional services and training.
Your personal information will be stored in our database(s) (hosted by cloud service providers in the United States and Australia).
Personal Information we get from third parties
From time to time, Cloud Riverdale receives personal information about individuals from third parties. This may happen if you have made an enquiry for one of our products/services via a partner.
Use of the ZOX Connect Website
ZOX connect website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of ZOX Connect website, including a history of the pages you view.
We use this information to help us design our site to better suit our visitor’s needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements and gather broad demographic information that assists us in identifying visitor preferences.
ZOX Connects website also uses cookies. It does not track users when they cross to third party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals. ZOX Connect may also use cookies with emails delivered by ZOX.
Cookies are pieces of data that a website transfers to a visitor’s hard drive for record-keeping purposes.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how visitor’s use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using ZOX’s website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
ZOX Connect also uses a marketing database management program that deploys a cookie when a user interacts with a marketing communication, such as a marketing email or a marketing-based landing page on our website. This cookie collects personal information such as your name, and which pages you visit on the ZOX website. We use this information to evaluate the effectiveness of our marketing campaigns. You may set your browser to block these cookies.
When and how we share your information with others
Information about your interest and purchase of ZOX products / services are maintained in association with your account. The personal information ZOX collects from you is stored in one or more databases hosted by third parties located in the United States and Australia. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
On occasion, ZOX engages third parties to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions and marketing campaigns.
We do not otherwise reveal your personal data to third-parties for their independent use unless: (1) you request or authorise it; (2) it’s in connection with ZOX hosted and ZOX co-sponsored events; (3) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims or to persons demonstrating legal authority to act on your behalf.
The ZOX website uses interfaces with social media sites such as Facebook, Twitter and Linked In. If you choose to ‘Like’ or share information from the ZOX website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visit to your personal data.
Transferring personal data from the EU to the US or AU
ZOX is headquartered in Australia and has operations in the India. Information we collect form you will be processed in Australia and/or India. Australia and India has not sought nor received a finding of ‘adequacy’ from the European Union under Article 45 of the GDPR. ZOX relies on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, ZOX collects and transfers to Australia and/or India personal data only: with your consent; to perform a contract with you; or to fulfil a compelling legitimate interest of ZOX in a manner that does not outweigh your rights and freedoms. ZOX endeavours to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with ZOX and the practices described in this Privacy Notice. ZOX also minimises the risk to your rights and freedoms by not collecting or storing sensitive information about you.
Data Subject Rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects.
This Privacy Notice is intended to provide you with information about what personal data ZOX collects about you and how it is used. If you have any questions, please contact us at support@zoxconnect.com
If you wish to confirm that ZOX is processing your personal data, or to have access to the personal data ZOX may have about you, please contact support@zoxconnect.com
You may also request information about; the purpose of the processing; the categories of personal data concerned; who else outside ZOX might have received the data from ZOX; what the source of the information was (if you didn’t provide it directly to ZOX); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by ZOX if it is inaccurate. You may request that ZOX erase the data or cease processing it, subject to certain exceptions.
You may also request that ZOX cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how ZOX processes your personal data. When technically feasible, ZOX will – at your request – provide your personal data to you or transmit it directly to another controller.
Reasonable access to your personal data will be provided at no cost upon request made to ZOX at support@zoxconnect.com. If access cannot be provided within a reasonable timeframe, ZOX will provide you with a date when the information will be provided. If for some reason access is denied, ZOX will provide an explanation as to why access has been denied.
Security of your information
To help protect the privacy of data and personally identifiable information you transmit through use of this site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide products and services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
Data Storage and retention
Your personal data is stored by ZOX on its servers, and on the servers of the cloud-based database management services ZOX engages, located in Australia and India. ZOX retains data for the duration of the customer’s business relationship with ZOX. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact ZOX’s Data Protection Officer at support@zoxconnect.comChanges to this Privacy Notice
By using this Site, you agree to the terms and conditions in this Privacy Notice and conditions of Use and/or any other agreement we might have with you. If you do not agree to any of these terms and conditions, you should not use this Site or any other ZOX products or services. You agree that any dispute over privacy or the terms contained in this Privacy Notice and Conditions of Use, or any other agreement we have with you, will be governed by the laws of the State of Victoria, Australia. You also agree to arbitrate such disputes in Victoria, and to abide by any limitation on damages contained in any agreement we may have with you.
Questions, Concerns or Complaints
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at:
Cloud Riverdale Pty Ltd (ZOX Connect)
support@zoxconnect.com
AU: +61 2 8003 5959